Frequently Asked Questions

Due to the complications that come with running an up-cycling clothing brand, our return policy is not so concrete. Due to the vintage status of most of our products, marks and stretches are a normal factor from our clothes, so we will not accept refunds for those reasons. however, we do consider rather larger stains and tears not acceptable and against our clothing guideline policy. Therefore, if you receive an item in extremely poor condition, please contact our email submitting a refund claim: etcetrastreetwear@gmail.com 

One of our team members will reply to your email message and review your refund claim. We understand that refund requests may be for other reasons besides just the condition of your purchased goods (which is totally acceptable), however we unfortunately do not accept refund claims regarding sizing. 

We recommend that you wash your clothes in cold water with any form of detergent/soap. Washing the clothes through a machine is acceptable, however we recommend that you do not dry our clothing via a dryer/ any other sort of drying machine. Thank you :)

When referring to a retail brand as a small-scale business, often one is describing an independently owned brand that is “not dominant in its field of operation". In fact, the small-scale size is thought of as a rather literal description, similar to a miniature sized boutique in a local strip mall of the Philadelphia suburbs, or a private online retailer with limited inventory. However, the majority of people don’t recognize that the term “small” can often describe a business’s limited control over their supply chain. This primer specifically frames ideas for a small, boutique-like retailer that does not manufacture its own garments. For these type of brands, unlike a large-scale corporation that has control over its textile production and distribution methods, a small business’s lack of control doesn't allow the application of efficient sustainable practices throughout the production/distribution process of commodities. We are trying to show that although it may be harder for certain small brands to execute sustainable practices due to their sizes, there are certain behaviors and habits small business owners can pursue to maintain an eco-friendly based brand! Here at Etcetera, not only is the basis of our brand sustainable (taking rather old or vintage clothes and up-cycling them), but we make sure to use sustainable packaging, plastics, and materials (such as organic cotton, organic hemp, tencel (made from wood pulp), recycled polyesters, and more!). 

One of our employees developed a primer regarding small business sustainability with a NYU stern professor. Email us for more information etceterastreetwear@gmail.com!